caa a22 4500 606152954 CHVBK 20210128100551.0 cr unu---uuuuu 210128e20150401xx s 000 0 eng 10.1007/s11266-013-9436-8 doi (NATIONALLICENCE)springer-10.1007/s11266-013-9436-8 Performance Measurement for Social Enterprises [Elektronische Daten] [Marika Arena, Giovanni Azzone, Irene Bengo] Over the past 20years, the issue of performance measurement in Social Enterprises (SEs) has gained increasing relevance among researchers and practitioners. From an academic perspective, there has been an explosion in methodologies and tools for assessing social performance and impact, but with little systematic analysis and comparison across different approaches. From a practitioner perspective, SEs need to start measuring their performances in a systemic way, in order to support decision making and ensure accountability towards their stakeholders. In this context, this paper aims to contribute to the state of the art literature by developing an approach that could be applied to/by SEs to measure their results with respect to social, environmental and economic impacts. The proposed approach consists of a "general” PMS model for SEs—i.e., the performance dimensions that should be measured—and a stepwise method to be used by SEs to develop their own PMS. For sake of clarification, the proposed approach is applied to the case of an Italian SE competing in the energy sector to develop a set of key performance indicators. International Society for Third-Sector Research and The Johns Hopkins University, 2014 Social enterprises nationallicence Performance measurement system nationallicence Stakeholder involvement nationallicence Performance dimensions nationallicence Key performance indicators nationallicence Arena Marika Dipartimento di Ingegneria Gestionale, Politecnico di Milano, Via Lambruschini 4, 20156, Milan, Italy aut Azzone Giovanni Dipartimento di Ingegneria Gestionale, Politecnico di Milano, Via Lambruschini 4, 20156, Milan, Italy aut Bengo Irene Dipartimento di Ingegneria Gestionale, Politecnico di Milano, Via Lambruschini 4, 20156, Milan, Italy aut VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations Springer US; http://www.springer-ny.com 26/2(2015-04-01), 649-672 0957-8765 26:2<649 2015 26 11266 https://doi.org/10.1007/s11266-013-9436-8 text/html Onlinezugriff via DOI BK010053 XK010053 XK010000 Metadata rights reserved Springer special CC-BY-NC licence nationallicence 1 research-article jats NATIONALLICENCE NATIONALLICENCE NL-springer NATIONALLICENCE 856 40 https://doi.org/10.1007/s11266-013-9436-8 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Arena Marika Dipartimento di Ingegneria Gestionale, Politecnico di Milano, Via Lambruschini 4, 20156, Milan, Italy aut NATIONALLICENCE 700 1- Azzone Giovanni Dipartimento di Ingegneria Gestionale, Politecnico di Milano, Via Lambruschini 4, 20156, Milan, Italy aut NATIONALLICENCE 700 1- Bengo Irene Dipartimento di Ingegneria Gestionale, Politecnico di Milano, Via Lambruschini 4, 20156, Milan, Italy aut NATIONALLICENCE 773 0- VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations Springer US; http://www.springer-ny.com 26/2(2015-04-01), 649-672 0957-8765 26:2<649 2015 26 11266