caa a22 4500 606228594 CHVBK 20210128101204.0 cr unu---uuuuu 210128e20150201xx s 000 0 eng 10.1007/s10796-014-9516-3 doi (NATIONALLICENCE)springer-10.1007/s10796-014-9516-3 Knowledge transfer planning and execution in offshore outsourcing: An applied approach [Elektronische Daten] [Sabine Madsen, Keld Bødker, Thomas Tøth] In this paper, we report from a longitudinal project about knowledge transfer conducted in a major financial company headquartered in Denmark and an offshore development center located in Bangalore, India. We identify the main knowledge transfer challenges experienced by the case company. The challenges inform the conceptual design of a systematic five-step approach to the company's knowledge transfer. Our main contribution is to illustrate how extant research can be applied to understand and solve the knowledge transfer challenges of a particular company in a way that fits with the outsourcing setup and the company culture. We also draw attention to the fact that client side managers play a crucial role in determining how and with what priority knowledge transfer can take place. Our research indicates that a first, important step towards ensuring successful knowledge transfer in outsourcing is to focus on the training and support of client side managers. Springer Science+Business Media New York, 2014 Outsourcing nationallicence Offshoring nationallicence Knowledge transfer nationallicence Engaged scholarship nationallicence Madsen Sabine IT University of Copenhagen, Games & Interaction Design, Rued Langgaards vej 7, 2300, Copenhagen S, Denmark aut Bødker Keld Department of Communication, Business and Information Technologies, Roskilde University, Building 43.2, Universitetsvej 1, DK-4000, Roskilde, Denmark aut Tøth Thomas Copenhagen Business School, Department of Intercultural Communication and Management, Porcelænshaven 18A., DK-2000, Frederiksberg C, Denmark aut Information Systems Frontiers Springer US; http://www.springer-ny.com 17/1(2015-02-01), 67-77 1387-3326 17:1<67 2015 17 10796 https://doi.org/10.1007/s10796-014-9516-3 text/html Onlinezugriff via DOI BK010053 XK010053 XK010000 Metadata rights reserved Springer special CC-BY-NC licence nationallicence 1 research-article jats NATIONALLICENCE NATIONALLICENCE NL-springer NATIONALLICENCE 856 40 https://doi.org/10.1007/s10796-014-9516-3 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Madsen Sabine IT University of Copenhagen, Games & Interaction Design, Rued Langgaards vej 7, 2300, Copenhagen S, Denmark aut NATIONALLICENCE 700 1- Bødker Keld Department of Communication, Business and Information Technologies, Roskilde University, Building 43.2, Universitetsvej 1, DK-4000, Roskilde, Denmark aut NATIONALLICENCE 700 1- Tøth Thomas Copenhagen Business School, Department of Intercultural Communication and Management, Porcelænshaven 18A., DK-2000, Frederiksberg C, Denmark aut NATIONALLICENCE 773 0- Information Systems Frontiers Springer US; http://www.springer-ny.com 17/1(2015-02-01), 67-77 1387-3326 17:1<67 2015 17 10796