caa a22 4500 606228624 CHVBK 20210128101204.0 cr unu---uuuuu 210128e20150201xx s 000 0 eng 10.1007/s10796-014-9504-7 doi (NATIONALLICENCE)springer-10.1007/s10796-014-9504-7 Investigating success of an e-government initiative: Validation of an integrated IS success model [Elektronische Daten] [Nripendra Rana, Yogesh Dwivedi, Michael Williams, Vishanth Weerakkody] The purpose of this paper is to examine the success (by measuring intention to use and user satisfaction) of the online public grievance redressal system (OPGRS) from the perspective of the citizens of India. The success of this e-government system is examined using an integrated IS success model. The model developed includes the constructs such as system quality, information quality, service quality, perceived usefulness, perceived ease of use, perceived satisfaction, perceived risk, and behavioral intention. The proposed integrated research model of IS was validated using the response taken from 419 citizens from different cities of India. The empirical outcomes provided the positive significant connections between all 12 hypothesised relationships between eight constructs. The empirical evidence and discussion presented in the study can help the government to improve upon and fully utilise the potential of the OPGRS as a useful tool toward a transparent and corruption free country. Springer Science+Business Media New York, 2014 Online public grievance redressal system nationallicence OPGRS nationallicence E-government nationallicence DeLone and McLean nationallicence Seddon nationallicence India nationallicence Rana Nripendra School of Management, Swansea University, SA2 8PP, Swansea, Wales, UK aut Dwivedi Yogesh School of Management, Swansea University, SA2 8PP, Swansea, Wales, UK aut Williams Michael School of Management, Swansea University, SA2 8PP, Swansea, Wales, UK aut Weerakkody Vishanth Brunel Business School, Brunel University, Uxbridge, UK aut Information Systems Frontiers Springer US; http://www.springer-ny.com 17/1(2015-02-01), 127-142 1387-3326 17:1<127 2015 17 10796 https://doi.org/10.1007/s10796-014-9504-7 text/html Onlinezugriff via DOI BK010053 XK010053 XK010000 Metadata rights reserved Springer special CC-BY-NC licence nationallicence 1 research-article jats NATIONALLICENCE NATIONALLICENCE NL-springer NATIONALLICENCE 856 40 https://doi.org/10.1007/s10796-014-9504-7 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Rana Nripendra School of Management, Swansea University, SA2 8PP, Swansea, Wales, UK aut NATIONALLICENCE 700 1- Dwivedi Yogesh School of Management, Swansea University, SA2 8PP, Swansea, Wales, UK aut NATIONALLICENCE 700 1- Williams Michael School of Management, Swansea University, SA2 8PP, Swansea, Wales, UK aut NATIONALLICENCE 700 1- Weerakkody Vishanth Brunel Business School, Brunel University, Uxbridge, UK aut NATIONALLICENCE 773 0- Information Systems Frontiers Springer US; http://www.springer-ny.com 17/1(2015-02-01), 127-142 1387-3326 17:1<127 2015 17 10796