caa a22 4500 606228632 CHVBK 20210128101204.0 cr unu---uuuuu 210128e20150201xx s 000 0 eng 10.1007/s10796-014-9513-6 doi (NATIONALLICENCE)springer-10.1007/s10796-014-9513-6 The formation of technology mental models: the case of voluntary use of technology in organizational setting [Elektronische Daten] [Amany Elbanna, Henrik Linderoth] The use of information systems in organisations presents one of the early signs of success. Hundreds of studies have generated a wealth of knowledge on systems use across a broad range of technologies and theoretical approaches. However, new types of technologies and organisations continue to pose challenges to systems use. The case of open systems that are offered to users on a voluntary basis presents one of those challenges for two reasons: 1) the systems are open in the sense that they could be configured in many ways depending on users finding use cases and possible applications; 2) the system use is voluntary and hence there is no organisational push. They bring users' choice and active finding of use cases to the centre of their success. This study questions why and how users choose to engage (or not to engage) with open technology on a voluntary basis and how and why its use options and potential unfold? It examines a longitudinal case study (1994-2012) on the voluntary use of telemedicine. The findings reveal that users' perception of open technology in a voluntary setting is formed through a continuous interplay between users' technology mental models, professional identity, institutional traditions and arrangements and work practices. If perceived to be in contradiction with professional identity, institutional traditions and arrangements or work practices, users' technology mental models are fixated on the misfit and the misfit is thereby reinforced. Hence, users do not try to find use cases or think of possible applications. However, institutional entrepreneurs could break this self-fulfilling prophecy by influencing both the technology mental models of users and the institutional arrangements. Springer Science+Business Media New York, 2014 IS-success nationallicence IS-use nationallicence Open technology nationallicence Mental models nationallicence Institutional setting nationallicence Voluntary use nationallicence Telemedicine nationallicence Elbanna Amany School of Management, Royal Holloway University of London, Surrey, UK aut Linderoth Henrik School of Engineering, University of Jönköping, P.O. Box 1026, 551 11, Jönköping, Sweden aut Information Systems Frontiers Springer US; http://www.springer-ny.com 17/1(2015-02-01), 95-108 1387-3326 17:1<95 2015 17 10796 https://doi.org/10.1007/s10796-014-9513-6 text/html Onlinezugriff via DOI BK010053 XK010053 XK010000 Metadata rights reserved Springer special CC-BY-NC licence nationallicence 1 research-article jats NATIONALLICENCE NATIONALLICENCE NL-springer NATIONALLICENCE 856 40 https://doi.org/10.1007/s10796-014-9513-6 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Elbanna Amany School of Management, Royal Holloway University of London, Surrey, UK aut NATIONALLICENCE 700 1- Linderoth Henrik School of Engineering, University of Jönköping, P.O. Box 1026, 551 11, Jönköping, Sweden aut NATIONALLICENCE 773 0- Information Systems Frontiers Springer US; http://www.springer-ny.com 17/1(2015-02-01), 95-108 1387-3326 17:1<95 2015 17 10796