caa a22 4500 606228640 CHVBK 20210128101204.0 cr unu---uuuuu 210128e20150201xx s 000 0 eng 10.1007/s10796-012-9394-5 doi (NATIONALLICENCE)springer-10.1007/s10796-012-9394-5 Lemon complaints: When online auctions go sour [Elektronische Daten] [Judy Scott, Dawn Gregg, Jae Choi] "Lemon” complaints reveal that online auction experiences can turn sour. Theory on information asymmetry explains how "lemons” could drive high quality items away from a market leaving a dominance of poor quality goods. In this paper we analyze "lemon” complaints using content analysis and hierarchical logistic regression. In the data collection of 306 complaints from 8 product categories in online auctions, the results show that compared to standard products "lemons” are much more likely if the product category is for functional items, such as computers and consumer electronics; non-standard items with product description complexity, such as collectibles; and fragile items, such as pottery and glassware. Contrary to expectations, clothing and jewelry, representing sensory products, did not have a statistically significant impact on the frequency of "lemons”. Although two seller negative feedback rating measures did predict non-receipt of goods, seller and buyer ratings and experience did not predict "lemons”. Springer Science+Business Media New York, 2012 Lemons nationallicence Online auctions nationallicence Information asymmetry nationallicence Feedback nationallicence Quality nationallicence Scott Judy University of Colorado Denver, Campus Box 165, PO Box 173364, 80217-3364, Denver, CO, USA aut Gregg Dawn University of Colorado Denver, Campus Box 165, PO Box 173364, 80217-3364, Denver, CO, USA aut Choi Jae University of Colorado Denver, Campus Box 165, PO Box 173364, 80217-3364, Denver, CO, USA aut Information Systems Frontiers Springer US; http://www.springer-ny.com 17/1(2015-02-01), 177-191 1387-3326 17:1<177 2015 17 10796 https://doi.org/10.1007/s10796-012-9394-5 text/html Onlinezugriff via DOI BK010053 XK010053 XK010000 Metadata rights reserved Springer special CC-BY-NC licence nationallicence 1 research-article jats NATIONALLICENCE NATIONALLICENCE NL-springer NATIONALLICENCE 856 40 https://doi.org/10.1007/s10796-012-9394-5 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Scott Judy University of Colorado Denver, Campus Box 165, PO Box 173364, 80217-3364, Denver, CO, USA aut NATIONALLICENCE 700 1- Gregg Dawn University of Colorado Denver, Campus Box 165, PO Box 173364, 80217-3364, Denver, CO, USA aut NATIONALLICENCE 700 1- Choi Jae University of Colorado Denver, Campus Box 165, PO Box 173364, 80217-3364, Denver, CO, USA aut NATIONALLICENCE 773 0- Information Systems Frontiers Springer US; http://www.springer-ny.com 17/1(2015-02-01), 177-191 1387-3326 17:1<177 2015 17 10796