caa a22 4500 606228888 CHVBK 20210128101206.0 cr unu---uuuuu 210128e20150601xx s 000 0 eng 10.1007/s10796-014-9505-6 doi (NATIONALLICENCE)springer-10.1007/s10796-014-9505-6 Toward an integrated framework for innovation in service: A resource-based view and dynamic capabilities approach [Elektronische Daten] [Miri Kim, Jaeki Song, Jason Triche] Organizations today desire strategies that place them on the frontiers of service innovation. In this research, we provide a novel research framework that incorporates resources and capabilities and how they affect elements of service innovation. This research draws on the resource-based view of the firm to define firm's internal resources and outside (i.e., relational) capabilities. Because firms compete in a dynamically changing market, we introduce dynamic service capabilities as three distinct processes that allow resources and relational capabilities to affect components of service innovation. Three propositions are introduced in addition to specific examples of promising future empirical work using service-oriented firms. This study aims to contribute to service innovation through a theoretical foundation in which we posit how firms develop their service innovation through a dynamic service capabilities framework. Contributions to theory and practice are discussed in addition to limitations to the study. Springer Science+Business Media New York, 2014 Resource-based view nationallicence Dynamic service capabilities nationallicence Value co-creation nationallicence Service innovation nationallicence Kim Miri Global Service Management, Sogang University, 35 Baekbeom-ro, Mapo-gu, 121-742, Seoul, South Korea aut Song Jaeki Rawls College of Business Administration, Texas Tech University, 79409, Lubbock, TX, USA aut Triche Jason School of Business Administration, University of Montana, 59812, Missoula, MT, USA aut Information Systems Frontiers Springer US; http://www.springer-ny.com 17/3(2015-06-01), 533-546 1387-3326 17:3<533 2015 17 10796 https://doi.org/10.1007/s10796-014-9505-6 text/html Onlinezugriff via DOI BK010053 XK010053 XK010000 Metadata rights reserved Springer special CC-BY-NC licence nationallicence 1 research-article jats NATIONALLICENCE NATIONALLICENCE NL-springer NATIONALLICENCE 856 40 https://doi.org/10.1007/s10796-014-9505-6 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Kim Miri Global Service Management, Sogang University, 35 Baekbeom-ro, Mapo-gu, 121-742, Seoul, South Korea aut NATIONALLICENCE 700 1- Song Jaeki Rawls College of Business Administration, Texas Tech University, 79409, Lubbock, TX, USA aut NATIONALLICENCE 700 1- Triche Jason School of Business Administration, University of Montana, 59812, Missoula, MT, USA aut NATIONALLICENCE 773 0- Information Systems Frontiers Springer US; http://www.springer-ny.com 17/3(2015-06-01), 533-546 1387-3326 17:3<533 2015 17 10796