caa a22 4500 606228942 CHVBK 20210128101206.0 cr unu---uuuuu 210128e20150601xx s 000 0 eng 10.1007/s10796-014-9507-4 doi (NATIONALLICENCE)springer-10.1007/s10796-014-9507-4 Improving service of online health information provision: A case of usage-driven design for health information portals [Elektronische Daten] [Bang Nguyen, Frada Burstein, Julie Fisher] Health information portals (HIPs) are now well-established channels for providing reliable and relevant health information as a service to health information consumers. The concept of a smart health information portal was proposed to improve the search experience of HIP users, advancing HIPs learning capability by looking at usage data. This paper describes a design-science research project which utilized insights from usage data to address search issues. A conceptual approach and an architecture to enable usage-driven capability are described. We propose two specific applications, a HIP-specific content issue reporting tool and a topic search feature, to demonstrate how usage data can enhance HIP operations and users' search experience. Based on the demonstrated implementations and empirical analysis, this paper also discusses how usage-driven design can lead to improved service in online health information provision. Springer Science+Business Media New York, 2014 Health information portal nationallicence Design research nationallicence Usage-driven design nationallicence Usage data analysis nationallicence Nguyen Bang Centre for Organisational and Social Informatics, Monash University, Melbourne, Australia aut Burstein Frada Centre for Organisational and Social Informatics, Monash University, Melbourne, Australia aut Fisher Julie Centre for Organisational and Social Informatics, Monash University, Melbourne, Australia aut Information Systems Frontiers Springer US; http://www.springer-ny.com 17/3(2015-06-01), 493-511 1387-3326 17:3<493 2015 17 10796 https://doi.org/10.1007/s10796-014-9507-4 text/html Onlinezugriff via DOI BK010053 XK010053 XK010000 Metadata rights reserved Springer special CC-BY-NC licence nationallicence 1 research-article jats NATIONALLICENCE NATIONALLICENCE NL-springer NATIONALLICENCE 856 40 https://doi.org/10.1007/s10796-014-9507-4 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Nguyen Bang Centre for Organisational and Social Informatics, Monash University, Melbourne, Australia aut NATIONALLICENCE 700 1- Burstein Frada Centre for Organisational and Social Informatics, Monash University, Melbourne, Australia aut NATIONALLICENCE 700 1- Fisher Julie Centre for Organisational and Social Informatics, Monash University, Melbourne, Australia aut NATIONALLICENCE 773 0- Information Systems Frontiers Springer US; http://www.springer-ny.com 17/3(2015-06-01), 493-511 1387-3326 17:3<493 2015 17 10796