caa a22 4500 606229043 CHVBK 20210128101206.0 cr unu---uuuuu 210128e20150801xx s 000 0 eng 10.1007/s10796-014-9524-3 doi (NATIONALLICENCE)springer-10.1007/s10796-014-9524-3 An ontological-based knowledge-representation formalism for case-based argumentation [Elektronische Daten] [Stella Heras, Vicente Botti, Vicente Julián] In open multi-agent systems, agents can enter or leave the system, interact, form societies, and have dependency relations with each other. In these systems, when agents have to collaborate or coordinate their activities to achieve their objectives, their different interests and preferences can come into conflict. Argumentation is a powerful technique to harmonise these conflicts. However, in many situations the social context of agents determines the way in which agents can argue to reach agreements. In this paper, we advance research in the computational representation of argumentation frameworks by proposing a new ontological-based, knowledge-representation formalism for the design of open MAS in which the participating software agents are able to manage and exchange arguments with each other taking into account the agents' social context. This formalism is the core of a case-based argumentation framework for agent societies. In addition, we present an example of the performance of the formalism in a real domain that manages the requests received by the technicians of a call centre. Springer Science+Business Media New York, 2014 Agreement technologies nationallicence Argumentation nationallicence Multi-agent systems nationallicence Heras Stella Departamento de Sistemas Informáticos y Computación, Universitat Politècnica de València, Camino de Vera s/n, 46022, Valencia, Spain aut Botti Vicente Departamento de Sistemas Informáticos y Computación, Universitat Politècnica de València, Camino de Vera s/n, 46022, Valencia, Spain aut Julián Vicente Departamento de Sistemas Informáticos y Computación, Universitat Politècnica de València, Camino de Vera s/n, 46022, Valencia, Spain aut Information Systems Frontiers Springer US; http://www.springer-ny.com 17/4(2015-08-01), 779-798 1387-3326 17:4<779 2015 17 10796 https://doi.org/10.1007/s10796-014-9524-3 text/html Onlinezugriff via DOI BK010053 XK010053 XK010000 Metadata rights reserved Springer special CC-BY-NC licence nationallicence 1 research-article jats NATIONALLICENCE NATIONALLICENCE NL-springer NATIONALLICENCE 856 40 https://doi.org/10.1007/s10796-014-9524-3 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Heras Stella Departamento de Sistemas Informáticos y Computación, Universitat Politècnica de València, Camino de Vera s/n, 46022, Valencia, Spain aut NATIONALLICENCE 700 1- Botti Vicente Departamento de Sistemas Informáticos y Computación, Universitat Politècnica de València, Camino de Vera s/n, 46022, Valencia, Spain aut NATIONALLICENCE 700 1- Julián Vicente Departamento de Sistemas Informáticos y Computación, Universitat Politècnica de València, Camino de Vera s/n, 46022, Valencia, Spain aut NATIONALLICENCE 773 0- Information Systems Frontiers Springer US; http://www.springer-ny.com 17/4(2015-08-01), 779-798 1387-3326 17:4<779 2015 17 10796