Instrumental and/or Deliberative? A Typology of CSR Communication Tools

Verfasser / Beitragende:
[Peter Seele, Irina Lock]
Ort, Verlag, Jahr:
2015
Enthalten in:
Journal of Business Ethics, 131/2(2015-10-01), 401-414
Format:
Artikel (online)
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024 7 0 |a 10.1007/s10551-014-2282-9  |2 doi 
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245 0 0 |a Instrumental and/or Deliberative? A Typology of CSR Communication Tools  |h [Elektronische Daten]  |c [Peter Seele, Irina Lock] 
520 3 |a Addressing the critique that communication activities with regard to CSR are often merely instrumental marketing or public relation tools, this paper develops a toolbox of CSR communication that takes into account a deliberative notion. We derive this toolbox classification from the political approach of CSR that is based on Habermasian discourse ethics and show that it has a communicative core. Therefore, we embed CSR communication within political CSR theory and extend it by Habermasian communication theory, particularly the four validity claims of communication. Given this communicative basis, we localize CSR communication as a main means to receive moral legitimacy within political CSR theory. A typology of CSR communication tools is advanced and substantiated by a review of case studies supporting the categories. Thus, we differentiate between instrumental and deliberative, as well as published and unpublished tools. Practical examples for the literature-derived tool categories are provided and their limitations are discussed. 
540 |a Springer Science+Business Media Dordrecht, 2014 
690 7 |a CSR communication  |2 nationallicence 
690 7 |a Communicative action  |2 nationallicence 
690 7 |a Credibility  |2 nationallicence 
690 7 |a Deliberative democracy  |2 nationallicence 
690 7 |a Habermas  |2 nationallicence 
690 7 |a Legitimacy  |2 nationallicence 
700 1 |a Seele  |D Peter  |u Institute of Marketing and Communication Management (IMCA), Faculty of Communication Sciences, USI - University of Lugano, via G. Buffi 13 (R.362), 6900, Lugano, Switzerland  |4 aut 
700 1 |a Lock  |D Irina  |u Institute of Marketing and Communication Management (IMCA), Faculty of Communication Sciences, USI - University of Lugano, via G. Buffi 13 (R.362), 6900, Lugano, Switzerland  |4 aut 
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900 7 |a Metadata rights reserved  |b Springer special CC-BY-NC licence  |2 nationallicence 
908 |D 1  |a research-article  |2 jats 
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950 |B NATIONALLICENCE  |P 700  |E 1-  |a Seele  |D Peter  |u Institute of Marketing and Communication Management (IMCA), Faculty of Communication Sciences, USI - University of Lugano, via G. Buffi 13 (R.362), 6900, Lugano, Switzerland  |4 aut 
950 |B NATIONALLICENCE  |P 700  |E 1-  |a Lock  |D Irina  |u Institute of Marketing and Communication Management (IMCA), Faculty of Communication Sciences, USI - University of Lugano, via G. Buffi 13 (R.362), 6900, Lugano, Switzerland  |4 aut 
950 |B NATIONALLICENCE  |P 773  |E 0-  |t Journal of Business Ethics  |d Springer Netherlands  |g 131/2(2015-10-01), 401-414  |x 0167-4544  |q 131:2<401  |1 2015  |2 131  |o 10551