Attribution Theory: A Theoretical Framework for Understanding Information Systems Success

Verfasser / Beitragende:
[Ken Snead Jr., Simha Magal, Linda Christensen, Atieno Ndede-Amadi]
Ort, Verlag, Jahr:
2015
Enthalten in:
Systemic Practice and Action Research, 28/3(2015-06-01), 273-288
Format:
Artikel (online)
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245 0 0 |a Attribution Theory: A Theoretical Framework for Understanding Information Systems Success  |h [Elektronische Daten]  |c [Ken Snead Jr., Simha Magal, Linda Christensen, Atieno Ndede-Amadi] 
520 3 |a Information systems research often employs user satisfaction with, use of, and perceived organizational benefits of, newly-developed systems as measures of information system success. Further, this stream of research attempts to associate these measures of success with a myriad of hypothesized determinants involving organizational, personal, task, and system characteristics, as well as characteristics of the implementation process. Initial research in this area was criticized for the dearth of theoretical underpinning employed. Subsequent to these criticisms, underlying theory from a variety of disciplines now guides much of this research. Of particular interest to this research effort are the tenets of a well-established theory in the area of social psychology-attribution theory. While attribution theory has been employed in some of the more recent works investigating factors related to information system success, none of these works simultaneously consider the theory's information and motivational antecedents along with the success/failure nature of the system's outcomes, users' perceptions of the causes of the outcomes (attributions), and the reported level of user satisfaction with the system. In response, the current study develops a model for the simultaneous empirical examination of these issues by incorporating them into a behavioral decision making methodology administered to Professional MBA students. The study's results support the relevance of attribution theory as a theoretical framework for understanding those factors determining users' attributions for information system-related outcomes, as well as the influence of these attributions and the nature of the system outcome on the level of users' satisfaction with the system. 
540 |a Springer Science+Business Media New York, 2014 
690 7 |a Attribution theory  |2 nationallicence 
690 7 |a Causal attributions  |2 nationallicence 
690 7 |a Information system success  |2 nationallicence 
700 1 |a Snead Jr.  |D Ken  |u College of Business, Bowling Green State University, 43403-0262, Bowling Green, OH, USA  |4 aut 
700 1 |a Magal  |D Simha  |u Seidman College of Business, Grand Valley State University, Grand Rapids, MI, USA  |4 aut 
700 1 |a Christensen  |D Linda  |u School of Business, Christian Brothers University, Memphis, TN, USA  |4 aut 
700 1 |a Ndede-Amadi  |D Atieno  |u School of Business and Management Studies, Kenya Polytechnic University College, Nairobi, Kenya  |4 aut 
773 0 |t Systemic Practice and Action Research  |d Springer US; http://www.springer-ny.com  |g 28/3(2015-06-01), 273-288  |x 1094-429X  |q 28:3<273  |1 2015  |2 28  |o 11213 
856 4 0 |u https://doi.org/10.1007/s11213-014-9328-x  |q text/html  |z Onlinezugriff via DOI 
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950 |B NATIONALLICENCE  |P 700  |E 1-  |a Snead Jr  |D Ken  |u College of Business, Bowling Green State University, 43403-0262, Bowling Green, OH, USA  |4 aut 
950 |B NATIONALLICENCE  |P 700  |E 1-  |a Magal  |D Simha  |u Seidman College of Business, Grand Valley State University, Grand Rapids, MI, USA  |4 aut 
950 |B NATIONALLICENCE  |P 700  |E 1-  |a Christensen  |D Linda  |u School of Business, Christian Brothers University, Memphis, TN, USA  |4 aut 
950 |B NATIONALLICENCE  |P 700  |E 1-  |a Ndede-Amadi  |D Atieno  |u School of Business and Management Studies, Kenya Polytechnic University College, Nairobi, Kenya  |4 aut 
950 |B NATIONALLICENCE  |P 773  |E 0-  |t Systemic Practice and Action Research  |d Springer US; http://www.springer-ny.com  |g 28/3(2015-06-01), 273-288  |x 1094-429X  |q 28:3<273  |1 2015  |2 28  |o 11213